Question 1

How do I track my order?

Accepted Answer

You can track your order by logging into your account and visiting the "My Orders" page. Click on any order to see its current status and tracking information. You'll also receive tracking updates via email.

Question 2

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order before it ships. Go to "My Orders", select the order you want to cancel, and click "Cancel Order". If the order has already shipped, you'll need to use our returns process instead.

Question 3

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods including UPI, credit/debit cards, net banking, and Cash on Delivery (COD). COD charges may apply for orders below ₹499.

Question 4

Is it safe to use my card on Buyy.in?

Accepted Answer

Yes, absolutely. We use Razorpay, a secure PCI-DSS compliant payment gateway. Your card details are encrypted and never stored on our servers.

Question 5

How long does delivery take?

Accepted Answer

Most orders are delivered within 3-7 business days depending on your location. Metro cities typically receive orders within 3-4 days, while remote areas may take up to 7 days.

Question 6

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on all orders above ₹499. For orders below this amount, standard shipping charges apply.

Question 7

What is your return policy?

Accepted Answer

We offer a 7-day easy return policy on most products. Items must be unused, in original packaging, and with all tags intact. Some categories like books may have different return policies.

Question 8

How do I initiate a return?

Accepted Answer

Go to "My Orders", select the order containing the item you want to return, and click "Return Item". Follow the instructions to complete the return request. Our team will review and approve eligible returns within 24 hours.

Question 9

How do I create an account?

Accepted Answer

Click on "Sign Up" in the top right corner, enter your email and create a password. Verify your email address through the link we send, and you're all set!

Question 10

I forgot my password. What should I do?

Accepted Answer

Click on "Sign In" and then "Forgot Password". Enter your registered email address, and we'll send you a link to reset your password.

Question 11

How is my personal data protected?

Accepted Answer

We take data protection seriously and comply with India's DPDP Act. Your data is encrypted, stored securely, and never shared with third parties without your consent. Read our Privacy Policy for details.

Question 12

Can I delete my account and data?

Accepted Answer

Yes, you have the right to request account deletion and data erasure. Contact our Data Protection Officer at dpo@buyy.in with your request, and we'll process it within 30 days.

How can we help you?

Frequently Asked Questions

Orders & Tracking

Payments

Shipping & Delivery

Returns & Refunds

Account

Security & Privacy

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